Conqor Privacy Policy

This Privacy Policy explains how Conqor ("we," "us," or "our") collects, uses, shares, and protects information when you use the Conqor mobile application, website, and related services (collectively, the "Service"). By using the Service, you acknowledge that you have read this Privacy Policy.

This policy is provided as a base for transparency. It does not replace professional legal advice.

1. Introduction and Scope

Conqor is a location-based territory claim game. Because gameplay is tied to real-world geography, certain data — especially precise location — is essential to provide the Service. This policy applies to all users of the Conqor app, website, and support channels.

The Service is operated by Conqor. For privacy inquiries, contact us at [email protected].

2. Information We Collect

We collect information in the following categories:

2.1 Account and profile information

Username and display name
Password (stored only as a secure hash; we never store plain-text passwords)
Email address (if you provide one for verification, recovery, or support)
Profile photo / avatar (if you upload one)
Account status, verification state, and tutorial progress
In-game currency balance, inventory, and progression data

2.2 Location data

Precise GPS coordinates (latitude and longitude) when you use map, territory claim, conquest, scouting, and related gameplay features
Approximate location derived from GPS for map rendering and territory assignment
Location history associated with territory actions (claims, reinforcements, attacks) for gameplay integrity and anti-cheat

Location data is core to Conqor. Without it, territory claim and map-based features cannot function.

2.3 Device and technical information

Device type, operating system, and app version
Device identifiers used for session management and fraud prevention
IP address and inferred country (from IP or request headers)
Push notification tokens (if you enable notifications)
Crash reports and diagnostic logs (when you submit feedback or when errors are collected)

2.4 Gameplay and social data

Territories you claim, own, or interact with
Clan membership, roles, invites, and clan chat messages
World chat and direct messages (subject to your privacy settings)
Friend connections, friend requests, and blocked users
Combat history, bounties, marketplace listings, and shop purchases
Map marker preferences and in-game settings

2.5 Communications and support

Support ticket content and correspondence with our team
In-app announcements and notification preferences

2.6 Payment and purchase data

Purchase history for in-app items and virtual currency (coins)
Transaction identifiers from app stores or payment processors (we do not store full payment card numbers)

2.7 Information from others

Other players may see your username, avatar, territory activity, clan affiliation, and public chat messages according to game mechanics and your privacy settings.

3. How We Use Your Information

We use collected information to:

Provide the Service: Enable territory claim, map display, clan features, chat, marketplace, and all core gameplay
Match and connect players: Clan discovery, friend requests, proximity-based features, and world events
Maintain safety and integrity: Anti-cheat detection, abuse prevention, enforcement of Terms & Conditions, and investigation of reports
Communicate with you: Push notifications (with your consent), email verification, password reset, and support responses
Process purchases: Deliver virtual items and currency you buy through official store channels
Improve the Service: Analyze usage patterns, fix bugs, and develop new features (using aggregated or de-identified data where possible)
Comply with law: Respond to lawful requests and protect our rights, users, and the public

We do not sell your personal information to third parties for their own marketing purposes.

4. Location Data

Conqor requires access to your device's location services to function as designed.

Why we need it: Territory hexes are tied to real-world geography. Claiming, defending, and viewing the map all depend on knowing where you are.
When we collect it: While you are actively using location-dependent features, including when the app is in the foreground and, where permitted, in the background for ongoing territory and notification features.
How to limit it: You can disable location permissions in your device settings. Doing so will prevent or severely limit territory claim and map gameplay. You may continue to access non-location features where available.
Retention: Location tied to specific gameplay events may be retained for anti-cheat, dispute resolution, and service improvement for a limited period (see Section 8).

5. Sharing and Disclosure

We may share information in these circumstances:

5.1 With other players

Your username, avatar, territories, clan activity, and public chat content are visible to other users as part of normal gameplay, subject to your in-app privacy settings (e.g., discoverability, chat restrictions).

5.2 Service providers

We use trusted third parties to help operate the Service, such as:

Cloud hosting and database providers
Map and geolocation services
Push notification delivery (e.g., Firebase / Apple Push Notification service)
App store and payment processors (Apple App Store, Google Play)
Email delivery for verification and support

These providers process data only on our instructions and under appropriate agreements.

5.3 Legal and safety

We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect the safety of any person, investigate fraud or abuse, or enforce our Terms & Conditions.

5.4 Business transfers

If Conqor is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to continued protection consistent with this policy.

6. Push Notifications and Communications

If you enable push notifications, we store a device token to send you game-related alerts (e.g., territory events, clan activity, announcements). You can disable notifications in your device or in-app settings at any time.

We may send transactional emails (verification, password reset, support replies) when you have provided an email address.

7. Children's Privacy

Conqor is not directed at children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under that age. If you believe a child has provided us personal information, contact [email protected] and we will take steps to delete it.

Users must meet the minimum age required to accept our Terms & Conditions in their region.

8. Data Retention

We retain information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

Account data: Retained while your account exists; deleted or anonymized within a reasonable period after account deletion, except where law requires longer retention.
Gameplay and location logs: Retained for anti-cheat, security, and analytics for a limited period, then deleted or aggregated.
Support tickets: Retained as long as needed to resolve your inquiry and for a reasonable archival period.
Legal holds: Data may be retained longer when required by law or active investigations.

9. Security

We implement technical and organizational measures designed to protect your information, including encryption in transit (HTTPS/TLS), hashed passwords, access controls, and monitoring for abuse.

No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact [email protected] immediately.

10. Your Rights and Choices

Depending on your location, you may have rights to:

Access the personal information we hold about you
Correct inaccurate profile information (via in-app settings or support)
Delete your account and associated data (contact support or use in-app account deletion where available)
Restrict or object to certain processing
Portability of data you provided, where applicable
Withdraw consent for optional processing (e.g., push notifications, marketing if ever offered)

Location permissions can be managed in your device settings at any time.

Privacy settings in the app let you control discoverability, chat restrictions, friend requests, typing indicators, last seen, and read receipts.

European Economic Area (GDPR)

If you are in the EEA, our legal bases for processing include contract performance (providing the game), legitimate interests (security, anti-cheat, improvement), and consent where required (e.g., optional notifications). You may lodge a complaint with your local data protection authority.

California (CCPA/CPRA)

California residents may have rights to know, delete, and correct personal information, and to opt out of "sale" or "sharing" as defined by law. We do not sell personal information. To exercise rights, contact [email protected].

11. International Transfers

Conqor may process and store information in countries other than where you live. Those countries may have different data protection laws. When we transfer data internationally, we take steps designed to ensure appropriate safeguards consistent with applicable law.

12. Third-Party Services

The Service may link to or integrate with third-party services, including:

Maps and geolocation (e.g., map tile providers)
App stores (Apple, Google) for distribution and payments
Push notification platforms
Cloud infrastructure providers

Third-party services have their own privacy policies. We encourage you to review them. We are not responsible for the practices of third parties outside our control.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we publish a new version, we will update the "Last updated" date and make the current policy available in the app (Settings), on our website, and via our admin-published legal documents.

Material changes may be communicated through in-app notice or other reasonable means. Continued use of the Service after changes take effect constitutes acknowledgment of the updated policy, except where additional consent is required by law.

14. Contact Us

For privacy questions, requests to exercise your rights, or concerns about this policy:

Email: [email protected]

In-app: Settings → Support

We aim to respond to privacy inquiries within a reasonable timeframe.